Issue 148 · Jul 2026
Saturday Issue 125: The Problem with Your Complaint—Communication, Process, and Human Decision-Making
This article examines how the presentation and structure of formal complaints may influence their handling within military administrative systems. Using examples involving Equal Opportunity (EO), Inspector General (IG), and Article 138 Complaint submissions, it explores the practical reality that complaints are reviewed by individuals whose workload, perceptions, and communication preferences can affect the process. The piece raises broader questions about procedural fairness, effective advocacy, and the importance of clear, well-organized, and professional complaint submissions while emphasizing the distinction between the ideal of impartial review and the realities of human decision-making.